Carers will strive to preserve and maintain the dignity, individuality and privacy of all service users within a warm and caring atmosphere. In doing so we will be sensitive to the service user’s ever changing needs. Such needs may be medical/therapeutic (for the physical and mental well- being), cultural, spiritual, emotional and social. Service users will be encouraged to participate in the development of their individual care plans and the involvement of family and friends, or other professionals where appropriate will be most welcome.
My mother loves her room and all the staff who pop in to see her. Having had no appetite, she now looks forward to meal times. The communal room has become a place that my mother has started to use and interact with other guests. I could not ask for a better place for my mother to be.
Camowen offers high-quality care and staff are always cheerful and committed. The atmosphere is relaxed and happy and residents look clean and well cared for. If a resident requires a Doctor or District Nurse to visit the manager acts on it immediately. I would recommend Camowen to friends and family.
There is a nice warm feeling about the place, the staff are very helpful and caring towards the residents.
All care staff within the home will be appropriately trained to deliver the highest standards of care. A continuous staff training programme is being implemented to ensure that these high standards are maintained in line with the latest initiatives and developments in care practices as may be laid down in appropriate legislation, and registration authority guidelines, thus ensuring competent, committed and well trained staff who understands the needs of the elderly.
The rights of all our service users are the main priority in our philosophy of care. We will promote those rights through the care and services we provide and encourage all service users to exercise their rights to the full.
We recognise the changes service users face when moving into a home. To minimise the impact of those changes we will promote the philosophy of a ‘family circle’. Staff will be inducted from the outset of employment in the importance of valuing people as individuals and respecting their choices, privacy, dignity and maintaining their independence as far as possible. Service users are able to choose for themselves whether they wish to remain in the privacy of their own accommodation or go to one of the communal areas. Staff will knock on service users doors, whether it is their room or bathroom, before entering. Staff will recognise the rights of confidentiality for service users and other members of staff.
The ethos of Camowen is to promote a culture of openness where service users can express their wishes or concerns without fear of prejudice. We recognise each person’s right to air their views, voice their opinions, make choices and be informed of their health requirements and be given help to accept any treatment required.
We will endeavour to retain as much privacy and dignity as possible by:
Disabilities however small can quickly undermine dignity, therefore at Camowen we aim to maintain respect for our residents’ values by treating each resident as an individual and valued person. Our aim is to assist them to present themselves, as they would wish through their own choice of clothing and appearance.
We are aware that our residents have given up a good deal of their independence in entering our home and believe that it is most important to provide as tactfully as possible any assistance required allowing independence in carrying out some daily living tasks unaided, wherever possible. Our residents will be encouraged to have access to, and actively contribute to the planning and implementation of their own care plans.
We recognize the importance for all service users to retain their independence and the problems that group living can give. We will encourage service users to act and think as an individual by:
We recognise that every service user should have the opportunity to choose a home which will meet their needs and can offer the care they require. They should be given the opportunity to exercise their right of choice in all aspects of daily living. To facilitate that choice we will: